They got the $17 resort fee removed and that’s all. The manager said they didn’t smell anything, but when my aunt returned to the room, one of the couch cushions was ‘mysteriously’ gone. My aunt booked a room that smelled like pee. But it shouldn’t take so long for one booking. What should have been a quick call turned into 30 minutes of flowery words and the slowest service I’ve ever had. This was a room for my dads wedding as a place to crash. Instead I’m forwarded to their call center where someone tried suggestive selling no less than a dozen separate things to me. There’s literally no way to just call and get the front desk.
My awful experience started when trying to call to book a room.
